Step 1: Head to your admin dashboard and click the dropdown menu beside your name.
Step 2: Select Manage AirAssist to open the FAQ repository.
Step 3: Browse the FAQ repository to review employee questions submitted via AirAssist. Each entry shows the question, date asked, connected folder, and the AirAssist response.
Step 4: Click the arrow on the right-hand side of a response to view its full details.
Step 5: Use the search bar to quickly find specific questions.
Step 6: Sort questions by time window or the date they were received for better organization.
Step 7: Click the Source button to filter questions tied to specific documents.
Customizing AirAssist Responses
Step 1: Find the question you want to update and click the three dots beside it.
Step 2: Select Customize Response from the dropdown menu.
Step 3: Edit the original question, update the AirAssist response, and assign the response to a specific group.
Creating Custom FAQ Entries
Step 1: Click the plus sign in the corner to create a custom FAQ entry from scratch.
Step 2: Enter your question, write the answer, assign it to a group, and hit Save.
Step 3: Your new question is saved to your Custom Responses account. To edit or delete the entry later, click the three dots beside it.
Managing AirAssist keeps your team’s experience smooth, ensuring everyone gets accurate information right when they need it. Dive into the admin dashboard and start refining your AirAssist responses today!