If problems arise when having your team login to their AirMason employee portal, here are some steps to try:
1. Check they’re logging in at the correct URL
The portals for an admin logging into AirMason (i.e. to edit a document or download a signature report) is different to where your employees are logging in.
All employees should login at your employee portal URL (instructions on where/how to find this here). Check that they’re logging in at the correct URL and not trying to access the admin dashboard (admin.airmason.com).
2. Check their login method
It’s important to clearly communicate the method your employees should be logging in with (note: this may differ across your team).
First check that they're using the correct method and, if confirmed and still not working, specific troubleshoots for each method can be found below:
3. Check their details are correct on AirMason
Check that the login details they’re attempting to login with match those on AirMason. Find your employee list under Manage Organization, check the details, have the details corrected and then have them re-attempt logging in.
If your HRIS is integrated:
You’ll need to update their details in your HRIS then re-sync the feed on AirMason. To sync your feed: log in to your AirMason admin dashboard, click your name in the top right-hand corner and select Integrations from the drop-down menu, find your HRIS (use the search bar or the HR Management (HRIS) tab), then click Settings > Sync Employees.
If you are manually uploading employees:
You can edit their details directly in AirMason by following these instructions.
If your employee is still experiencing an issue logging in, please contact hello@airmason.com.
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